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Polycom Real Presence 8800 DHCP Gateway

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Occasional Advisor

Polycom Real Presence 8800 DHCP Gateway

Hi,

 

I've started testing new 8800 conference phone. I've connected it to the network that is configured with CDP VLAN discovery. Phone is getting IP address from DHCP fine, but no IP gateway. When I go to Ethernet menu, I can see IP address and mask assigned (greyed out) but IP gateway is set to 0.0.0.0 and not greyed out.

 

Same cable works fine with VVX411 phones.

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Polycom Employee & Community Manager

Re: Polycom Real Presence 8800 DHCP Gateway

Hello @MKO80,

welcome back to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Have you already checked the logs files of the device ?

 

Oct 17, 2011 Question: How can change Logging Levels or use Syslog?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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