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Polycom RealPresence Trio 8800 - Unnecessary Mute

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Occasional Contributor

Polycom RealPresence Trio 8800 - Unnecessary Mute

Currently we are able to mute the phone while not on a call. Is there scenario where this would be benefiticial? We are getting complaints that employees are under the impression they are still on a call when they aren't. I would like to submit this is a future feature request (mute only when on a call) but i wanted to see if there is any practicallity to the current configuration.

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Polycom Employee & Community Manager

Re: Polycom RealPresence Trio 8800 - Unnecessary Mute

Hello JRave,

welcome to the Polycom Community.

The Trio Admin Guide contains the following on page 68:

 

 

  • Persistent Microphone Mute

With this feature, you can enable the microphone mute to persist across all calls managed on a phone. By default, users can mute the microphone during an active call, and the microphone is unmuted when the active call ends. With persistent microphone mute enabled, when a user mutes the microphone during an active call, the microphone remains muted for all following calls until the user unmutes the microphone or the phone restarts.
When a user mutes the microphone when the phone is idle, the mute LED glows but no icon displays on the screen. When a user initiates a new active call with the microphone muted, the mute LED glows and a Mute icon displays on the phone screen.

 

 

feature.persistentMute.enabled => Enable or disable the persistent mute feature

 

Please unzip the attached and then import via the Web Interface via:

 

  • Utilities > Import & Export Configuration > Choose File > Import

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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3 REPLIES 3
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Polycom Employee & Community Manager

Re: Polycom RealPresence Trio 8800 - Unnecessary Mute

Hello JRave,

welcome to the Polycom Community.

The Trio Admin Guide contains the following on page 68:

 

 

  • Persistent Microphone Mute

With this feature, you can enable the microphone mute to persist across all calls managed on a phone. By default, users can mute the microphone during an active call, and the microphone is unmuted when the active call ends. With persistent microphone mute enabled, when a user mutes the microphone during an active call, the microphone remains muted for all following calls until the user unmutes the microphone or the phone restarts.
When a user mutes the microphone when the phone is idle, the mute LED glows but no icon displays on the screen. When a user initiates a new active call with the microphone muted, the mute LED glows and a Mute icon displays on the phone screen.

 

 

feature.persistentMute.enabled => Enable or disable the persistent mute feature

 

Please unzip the attached and then import via the Web Interface via:

 

  • Utilities > Import & Export Configuration > Choose File > Import

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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Occasional Contributor

Re: Polycom RealPresence Trio 8800 - Unnecessary Mute

Thanks SteffenBaierUK! if i wanted to incorporate this into a master config, i presume it would be the features.cfg file?

Message 3 of 4
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Polycom Employee & Community Manager

Re: Polycom RealPresence Trio 8800 - Unnecessary Mute

Hello JRave,

 

the above quoted page holds this information.

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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