Polycom SPIP Data Entry Modes for alpha-numeric does not work

[r_penalo]

Hello,

I am trying to enter a alpha-numeric password to a Polycom SPIP 331,  but  when I try to press a key multiple times for to get the specific letter/alpha-numeric character, the phone does no let it, and accept the input with the first key depress.

There is a soft-key menu for to change the entry mode that are 1->Aa, A->a1 and a->1A, but does not matter what entry mode I choose , the behavior is the same.

This issue is reproduced at the "Enter Reset Password:" prompt, at the booting process for to reset some parameters.

As mentioned the phone model is Polycom SPIP 331 (SIP Version 4.0.5.4853, BootROM 4.4.0).

Thanks in advance for any help regarding this

[SteffenBaierUK]

Hello ,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 5, 2012 Question: How can I add capital Letters on a SPIP320,321,330,331 and SPIP335 in the Middle of a Username or Password?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services