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Polycom SPIP Data Entry Modes for alpha-numeric does not work

Occasional Contributor

Polycom SPIP Data Entry Modes for alpha-numeric does not work



I am trying to enter a alpha-numeric password to a Polycom SPIP 331,  but  when I try to press a key multiple times for to get the specific letter/alpha-numeric character, the phone does no let it, and accept the input with the first key depress.


There is a soft-key menu for to change the entry mode that are 1->Aa, A->a1 and a->1A, but does not matter what entry mode I choose , the behavior is the same.


This issue is reproduced at the "Enter Reset Password:" prompt, at the booting process for to reset some parameters.


As mentioned the phone model is Polycom SPIP 331 (SIP Version, BootROM 4.4.0).


Thanks in advance for any help regarding this


Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom SPIP Data Entry Modes for alpha-numeric does not work

Hello ,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 5, 2012 Question: How can I add capital Letters on a SPIP320,321,330,331 and SPIP335 in the Middle of a Username or Password?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2