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Polycom Software Life Cycle

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Occasional Contributor

Polycom Software Life Cycle

Hi All

 

People at my place of work are looking for a Polycom Life Cycle software document explaining how software on Polycom telephones are managed? is there such a document?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Polycom Software Life Cycle

Hello Adie87,

welcome to the Polycom Community.

I am unsure if I fully understand what you are after but the Polycom End of Life Policy for all Polycom products can be found => here <=

 

If the above is not what you are after please try providing a bit more detail.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: Polycom Software Life Cycle

For example, I'm sitting on UC software 3.3.5 while 5.2.0 has already been released, is Polycom still able to support 3.3.5? or is there a certain timeline between software releases (as i know you guys have 2 major releases each year)? Hence a Software Life Cycle document explaining how software on polycom handsets are managed. 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Polycom Software Life Cycle

Hello Adie87,

This all depends very much on the device you are running.

 

UC Software 3.3.5 is the latest maintenance release for phones like the SPIP 320 / 330 as an example.

 

These phones will never run the UC Software 5.2.x or even 4.x.x

 

I am not aware of any planned maintenance releases for the "older UC Software 3.3.x string at present.

 

I would suggest you work with your Polycom reseller so they can connect you to a Polycom sales engineer who can share any potential road map.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4