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Polycom SounPoint IP / Contact Directory

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Advisor

Polycom SounPoint IP / Contact Directory

Hello,


I have problem with Contact Directory on my Polycom SounPoint IP phones.

I use SW 4.0.8. 1608


{mac}-directory.xml is on my provisioning server. Phone [according to polling interval] periodically downloading directory but
the change will take effect after restart.

example:
i add to {mac}-directory.xml one contact, I wait till phone download file (i see it in wireshark) but when I tap on "Directory" -> "Contact Directory" there isn't my added contact. When I restart phone then in "Directory" -> "Contact Directory" I can found my added contact.

Is this behavior OK or shall I change some parameters in my config files?

Thank you very much for answer.

Best regards,

Jakub

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Polycom Employee & Community Manager

Re: Polycom SounPoint IP / Contact Directory

Hello Jakub,

welcome to the Polycom Community.

To my knowledge the Polling of the USer Directory only works as follows:

 

  • If provisioning polling is enabled and dir.local.readonly="1" is enabled the Phone will look for a <mac>-directory.xml when matching the polling event.
  • If provisioning polling is enabled and dir.local.readonly="0" is disabled the Phone will NOT look for a <mac>-directory.xml when matching the polling event.

I verified the above against a SPIP650 running UC Software 4.0.9 and a VVX600 running UC Software 5.4.0

 

Setting dir.local.readonly="1" will prevent the Users to make any changes to their local Directory.

 

I would suggest, if you require a dynamic directory, to utilize an LDAP of some sort. The FAQ contains information in regards of using an LDAP.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Polycom SounPoint IP / Contact Directory

Hello Jakub,

welcome to the Polycom Community.

To my knowledge the Polling of the USer Directory only works as follows:

 

  • If provisioning polling is enabled and dir.local.readonly="1" is enabled the Phone will look for a <mac>-directory.xml when matching the polling event.
  • If provisioning polling is enabled and dir.local.readonly="0" is disabled the Phone will NOT look for a <mac>-directory.xml when matching the polling event.

I verified the above against a SPIP650 running UC Software 4.0.9 and a VVX600 running UC Software 5.4.0

 

Setting dir.local.readonly="1" will prevent the Users to make any changes to their local Directory.

 

I would suggest, if you require a dynamic directory, to utilize an LDAP of some sort. The FAQ contains information in regards of using an LDAP.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2