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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

To take a call of park I do *711 or *712 if a second line is on park.  I Would like to setup line 2 as *711 and labeled Call Pickup 1.  When I attempt to do so under Line 2 from sip configuration the phone still reads 104 next to all three line.  I also tried to add it under the directory and still no success.  Can anyone give me instructions on how to change line 2 with these settings.

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HP Recommended

Hello Bran9301,

welcome to the Polycom Community.

 

Please be aware that the SoundPoint IP 501 is being discontinued and will no longer be available for purchase after 08/20/2009. Support for the product will be available until 08/20/2014. The SoundPoint 501 has been replaced by the SoundPoint IP 450 and 550.

The community's VoIP FAQ contains this post here:

 

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=


Above should assist you in assigning the correct functionality to the Hardware Key.


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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