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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I purchased a Plantronics Savi 740 and appropriate hookswitch cable to go along with it for a Polycom SoundPoint 650.

 

I had issues with echo at the beginning, but was able to get that fixed. However, now all of a sudden when I activate the headset to pick up a call or make a call, the phone iteself will not pick up. I must manually hit the headset button. I have replaced both the headset and hookswitch cable and the issue still occurs - so I assume the issue lies within the phone somehow. I have verified it is set to Plantronics EHS in the Hookswitch Mode menu.

3 REPLIES 3
HP Recommended

Hello Jeppen,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

My SIP Version is: 4.0.8.1972. I should also mention that the hookswitch cable I am using is an APP-51.

I was able to find a few previously opened threads on this issue, but none had a resolution stated.

 

Thank you

HP Recommended

Hello Jeppen

I suggest you upgrade to UC Software 4.0.11 and then re-test.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.