I am new to polycom and urgently require assistance regarding the following.
I currently have SoundPoint IP 331 Sip phones. These have been manually configured for the boot server settings using TFTP and userame and password.
Here is what I need to achive:
Custom Boot option 160 - here I need the string setting for the polycom to contact the TFTP server where the configuration files are located.
So what I am trying to achive is that the phone powers up, gets IP address via dhcp, looks at the Option 160 configured and contacts and connects to my TFTP server to verify the configuration files and register.
I really urgently require anyones assistance in the correct Option 160 - Boot server string setting to put into the dhcp server please.
Thank you and regards
what dhcp server you have?
generally option 160 is not standard option so first you have to define it first.
write what you have then i will reply with howto
Thank you very much. I will post the windows DHCP server details shortly.
Hope you are doing well.
Could you please provide me with the steps to configure this as it is rather urgent for me.
I only know that it is Windows DHCP.
Thanks and regards
welcome to the Polycom Support Community.
I am unsure if you have fixed your Issue in the Mean Time but usually the Option would be a string and can be in this format:
ftp://xxx.xxx.xxx.xxx or ftp://username : email@example.com <= There is no space in front of : and in back of it ! or tftp://xxx.xxx.xxx.xxx or http://xxx.xxx.xxx.xxx or xxx.xxx.xxx.xxx
Please ensure you always check the Admin Guide => here <= matching for your Phones installed Software and in addition utilize the Feature Descriptions & Technical Notifications for SoundPoint IP, SoundStation IP and Polycom VVX 15...
Thank you for you feedback.
Please advise whether this will work for DHCP custom option 160 as I cannot use option 66.
Thanking you in advance
the Polycom Phones have the factory default (depending on the Software Version) Custom+Opt.66
Custom = DHCP Option 160
Opt.66 = DHCP Option 66
The Phone first looks for an Option 160 reply from the DHCP Server and then for the Option 66.
The different strings in my original reply can be used for Option 160 or Option 66.
Most likely your Windows DHCP Server has not got an Option 160 setup and you will need to speak to your Network Administrator to get this added as a string.
Once this is done you can then point the string at the TFTP or FTP or HTTP Server which holds your provisioning Configuration.
Liaise with your Polycom Reseller or Polycom Support if you need additional Information and ensure that you check the Admin Guide as previously advised.
could your mark this as a Accepted Solution if it has solved your Issues so other Community Users can find this post?
Polycom Global Services
As soon as I have tested this and got it working I will mark this as Accepted Solution.
Thank you again.