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Polycom SoundPoint IP 335 - change hostname remotely

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Frequent Visitor

Polycom SoundPoint IP 335 - change hostname remotely

Hello community

 

I have a quick question concerning the polycom SoundPoint IP 335 phone. After a firmware upgrade our phones all lost their nodename. Is there a possibility to change the nodename remotely? We want to prevent walking from phone to phone and change the nodename manually.

 

Thanks for your help.

 

regards,


Dario

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Polycom SoundPoint IP 335 - change hostname remotely

Hello Dario,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

I am not 100% if I understand what you are after as the Hostname of the Device is usually Polycom_XXXXXXXXXXXX  where the X represents the phones MAC Address.

 

You can change this via:

 

<test device.set="1" device.hostname.set="1" device.hostname="" />

The above would either need to be imported per phone via the Web Interface (UC Software 4.0.0 or later) or configured on the provisioning server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Frequent Visitor

Re: Polycom SoundPoint IP 335 - change hostname remotely

Hi Steffen

 

First of all. Thank you for your answer and sorry about my late reply. Things have been rather busy here, so I could only have a look on it now.

 

This answer seems to go in the right direction but some things are not quite clear to me yet. But yes, you got my point - it's exactly about the hostname which is usually Polycom_MACADDRESS.

 

I have also checked the UC Software version on our SoundPoint IP phones, which is:

 

4.0.8.1608

 

I do not have any access to the phones webinterface. I assume it is possible that the web interface is deactivated by design? Or maybe it was deactivated after the phone being provisioned by the server? I am very new to this telephony topic, so I am not a 100% sure. We are working with Interactive Intelligence software (2015 R4 patch 2 to be precise). I have checked the Interactive Intelligence software but was not able to find settings for the provisioning server? Do you maybe know, where setting mentioned in your post can be applied?

 

<test device.set="1" device.hostname.set="1" device.hostname="" />I 

 

Thank you very much and best regards,

 

Dario

Message 3 of 5
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Polycom Employee & Community Manager

Re: Polycom SoundPoint IP 335 - change hostname remotely

Hello Dario,

 

It is possible that the Web Interface is disabled. You would need to double check the local configuration.

 

There is an FAQ post for this in the community.

 

In regards to the new parameters you would need to inquire with InIn how to add these to your configuration.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Frequent Visitor

Re: Polycom SoundPoint IP 335 - change hostname remotely

Hi Steffen


Thanks for your reply. I am going to check with InIn on how to implement a config file that contains the hostname of the IP phone.

 

I will let you know when I made it.

 

Kind regards,


Dario

Message 5 of 5