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Polycom SoundPoint IP321 Console Password

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Polycom SoundPoint IP321 Console Password



I'm trying to access web console of my IP321 phone. I've did a lot of search on the web and tried things like '456', '123' or  removed by the moderator but none of them worked.


The SIP version is 3.2.1


I've got this phone from RingCentral within a contract, and now my contract is ended. There is a possibility that they have changed the password.


Is there a way to reset passwords and use a default password on web console?




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Polycom Employee & Community Manager

Re: Polycom SoundPoint IP321 Console Password

Hello yildzim,

welcome to the Polycom Community.

We do not disclose in public how to reset the Phones if the Admin Password is lost and I have removed the part of your post that is the correct method as this needs to be done when the phone boots up.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

This is also explained in the community VoIP FAQ post here:


Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2