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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-18-2013 11:53 AM

HP Recommended

I have a SoundPoint IP500. It has been working fine for quite some time. Just went to reboot it, and after the reboot it is now stuck at this screen: "Formatting file system, please wait."

This is the first screen that appears after the reboot. It doesn't give me a chance to press any buttons or do any of the key combinations. It seems to be stuck before that. 

I have tried all the key combinations (468*) and it doesn't do anything. 

I deleted and re-added the phone on the server using default configs that work for other phone. 

Any thoughts? is this phone completely broken?

1 REPLY 1

‎11-18-2013 01:46 PM

HP Recommended

Hello Aurelius,

welcome to the Polycom Community.

I am not aware that a phone would suddenly start this procedure as this usually involves a reset of some sorts or an upgrade to a later software version.

 

You may want to contact your Polycom reseller and/or Polycom support directly if the phone does not come out of this mode.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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