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Polycom SoundPoint IP550 SIP doesn´t get TFTP server

Occasional Visitor

Polycom SoundPoint IP550 SIP doesn´t get TFTP server

I want to upgrade a polycom SoundPoint IP 550 SIP phone, but I don´t know the administrator password and also the TFTP option is disabled when the IP phone gets the DHCP IP address. I see the default administrator password has been changed because the 456 and <this topic is not being discussed within the community>.


Could anybody tell me what is the process to unblock an IP550 phone when we don´t know the password and when the TFTP option server is also disabled, please.





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Polycom Employee & Community Manager

Re: Polycom SoundPoint IP550 SIP doesn´t get TFTP server


welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact our support team or the person who sold you the phone.

This post will be closed.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2