Polycom SoundPoint IP670 unexpected reboots

[Capetta]

Hello,

I’ve several Polycom SoundPoint IP670 with IP Color Expansion Module.

I used them for many years with the firmware v3.2.x, without encountering any malfunction.

Since I have upgraded them to the firmware v4.0.1, I have often noticed unexpected phone reboots or phone interface blocks.

In particular, I noticed that the problem occurs when I have other incoming calls.
Other phone models with the same firmware do not have any problem.
Can anyone help me?

Thank You

Marco

[SteffenBaierUK]

Hello Marco,

this sounds familiar to an issue that I am aware off.

The scenario on this is as follows:

• Phone A Monitors Phone B and Phone C
• Phone A is in idle mode (no call)
• Phone B calls Phone C
• Phone A now displays the BLF activity for Phone B and C
• On Phone A now press any key like (1-0,*,#) and as a result Phone A will reboot.

This is a know issue in UCS 4.0.1 and will be addressed in the next official UCS 4.0.2 Release which is due soon.

If above scenario does not cause a reboot for you please go ahead and raise a Service Ticket with your Polycom Reseller.

Best Regards

Steffen Baier

Polycom Global Services 

[Capetta]

Thank you very much Steffen for your prompt reply.

The scenario is exactly the same as you described.

It 's already been scheduled the release date of the new firmware that will fix this problem?

Thank you again.

Best Regards

Marco

[SteffenBaierUK · Accepted solution]

Hello Marco,

the UCS 4.0.2 Rev B will address this issue and should be released in the next two weeks hopefully but this is just my own personal prediction.

Best Regards

Steffen Baier

Polycom Global Services