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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello

 

We have a problem with our Polycom Soundstation IP 5000. 3 minutes after the boot up, the Soundstation can't recieve anymore calls. But we ourselves can call other. 

 

We have seen a few similar threads, but the solution is to update the firware.  I have tried on the latest firmware as well as 4.0.9, all see the same result.

 

Any help would be much appreciated

1 REPLY 1
HP Recommended

Hello DataHead,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition have a look at this FAQ post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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