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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-03-2014 07:32 AM

HP Recommended

I have a Soundstation IP5000 with PoE, the power works but it will not get any network connection, I have tested two different PoE switches from D-Link and Cisco and its the same, only power work but no network. Switches shows no datalink on the ports I test. Is it a hardware failure? I have tried to set a static IP on the phone but the phone just says no network connection.

3 REPLIES 3

‎06-03-2014 08:46 AM

HP Recommended

Hello Magnus,

welcome to the Polycom Community.

 

Is this a brand new unit or a used unit and has this ever worked before ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-04-2014 01:32 AM

HP Recommended

Its a new device, and has never been used before.

Was this reply helpful? Yes No

‎06-04-2014 04:03 AM

HP Recommended

Hello Magnus,

 

Please work with your Polycom reseller on an RMA for this unit.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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