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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Fellow Polycom'ers,

We recetnly upgraded our Polycom SoundStation IP 6000 from "BootROM 4.3.1 & UC Software 3.3.2" to "Updater 5.0.8 & UC Software 4.0.9". We noticed that after doing the update, the WebGUI portion will not load up and we get a 401 unautorized. I was curious if someone knew where to go to allow for http (or https) access?

 

Thanks,

-Iron

3 REPLIES 3
HP Recommended

**UPDATE**

I have used Google Chrome and find that I can now log in. Any support for IE?

 

Thanks,

-Iron

HP Recommended

Hello Iron,

I believe we currently do not support IE11 or later.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

Do you know if Polycom is planning to update any furture firmware revisions so that IE (11 and beyond) will work once again?

 

Thanks,

-Iron

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