• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

A Polycom SoundStation IP 7000 we bought about two years ago, it has now sudanly stopped booting past the splash screen.



I have tried the hold down "1 3 5 7" method, to restore to factory default. Howver it doesn't do anything.



Are there any other methods to try to recorer the phone?

2 REPLIES 2
HP Recommended

Hello @Samer Sultan,

welcome to the Polycom Community.

If the unit is in this state, from my own personal experience, you cannot recover the unit and it needs an RMA.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

For what it is worth…. I think I found a fix for my IP 6000. It’s booting and working flawlessly now. This issue reminded me of a problem my son had with an early generation Xbox called the “Red Ring of Death.” An online hack had my son wrap the Xbox in towels and place it in the oven at 100 degrees or so for an hour. This would fix the broken Xbox. Apparently, expansion caused by the heat will rejoin separated solder points.

After a couple of hours under my car’s windshield, maybe 120 degrees, the IP 6000 booted the first time. Keeping the unit continuously booted, hopefully will keep everything together & working. I’ve disconnected it and rebooted several times and it’s working.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.