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Polycom SoundStation IP5000 setup/configuration into active telephone system

Occasional Contributor

Polycom SoundStation IP5000 setup/configuration into active telephone system

Have a nice day,


we got the Soundstation IP5000 for our company and I have to take care of the setup, but I am totally overwhelmed with the setup of this device and now I have the problem, that I don't know how to setup this phone on our Telephone System, we use an Elmeg ICT 880rack, unfortunately the instructions over the phone, which I could find, aren’t helping me.

Currently I am at the following position: The phone has a fixed IP, at the PBX an MSN is already created and Free, now the phone only needs to retrieve the MSN from the PBX and recognize it as its MSN,hope it helps, the Telephone runs on the SIP software version


So now to my question something more detailed: If I go into the web configuration of the phone I have to set the address, Authentication User ID, Authentication Password, Server 1 Address and Server 1 Port at Lines, in my case because of the PBX not the main connection data comes in, but some from the server (If I have understood correctly)

Where do I normally find this information in a telephone system?


With kind regards



Btw: I hope I am right with this request here in the category :)

Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom SoundStation IP5000 setup/configuration into active telephone system

Hello @Valentin94 ,


I suggest you try here:


Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


welcome to the Polycom Community.Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 2