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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-03-2013 11:07 PM

HP Recommended

I am brand new to VoIP and Polycom.  I acquired a Polycom 331 to use with a new Voip.ms account.   When I got the phone, I did a factory reset on it.   When the phone comes up, it gets a IP assignment, but when I go to the browser to try to program the phone, it is requesting a username and password.   I have tried Polycom / 456 but that did not work for me.  Any other suggestions?

 

Thanks in advance, Mark

4 REPLIES 4

‎04-04-2013 12:00 AM

HP Recommended

Hello Mark,

welcome to the Polycom Community.

This sounds like you acquired a second hand unit but I am basing this on an assumption as you had not specified the status.

 

If above is correct you will need to liaise with the seller to get their password.

 

Polycom does not publicly reveal within this community (also not via private mail!) how to reset the password.

 

This is explained in the FAQ and I will remove every post or reply in explaining how to do so.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-04-2013 12:57 AM

HP Recommended

You are correct, I purchased the phone 2nd hand and the seller hasn't responded with the changed Admin password.   Factory resets do not help and it keeps booting up with his user profiles.   It appears it was linked to Atela.com.

 

Does polycom have a support factory that can reset the phone for a charge???  I'm new to this, so it is bricked for now.

 

Thanks

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‎04-04-2013 04:22 PM

HP Recommended

I suppose one could do a Google search for "polycom password reset" and come up with something pretty quickly.

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‎04-04-2013 04:24 PM

HP Recommended

Well,

 

we cannot prevent outside sources revealing this.

 

Within the community it will be removed.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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