Plantronics + Polycom. Now together as Poly Logo

Polycom Soundpoint 331

Highlighted
Occasional Visitor

Polycom Soundpoint 331

I am brand new to VoIP and Polycom.  I acquired a Polycom 331 to use with a new Voip.ms account.   When I got the phone, I did a factory reset on it.   When the phone comes up, it gets a IP assignment, but when I go to the browser to try to program the phone, it is requesting a username and password.   I have tried Polycom / 456 but that did not work for me.  Any other suggestions?

 

Thanks in advance, Mark

Message 1 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: Polycom Soundpoint 331

Hello Mark,

welcome to the Polycom Community.

This sounds like you acquired a second hand unit but I am basing this on an assumption as you had not specified the status.

 

If above is correct you will need to liaise with the seller to get their password.

 

Polycom does not publicly reveal within this community (also not via private mail!) how to reset the password.

 

This is explained in the FAQ and I will remove every post or reply in explaining how to do so.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Visitor

Re: Polycom Soundpoint 331

You are correct, I purchased the phone 2nd hand and the seller hasn't responded with the changed Admin password.   Factory resets do not help and it keeps booting up with his user profiles.   It appears it was linked to Atela.com.

 

Does polycom have a support factory that can reset the phone for a charge???  I'm new to this, so it is bricked for now.

 

Thanks

Message 3 of 5
Highlighted
Frequent Advisor

Re: Polycom Soundpoint 331

I suppose one could do a Google search for "polycom password reset" and come up with something pretty quickly.

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Polycom Soundpoint 331

Well,

 

we cannot prevent outside sources revealing this.

 

Within the community it will be removed.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5