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Polycom Soundpoint 650 sidecars refreshing several times a day

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Polycom Soundpoint 650 sidecars refreshing several times a day

We've been running a Polycom Soundpoint 650 with three side cars as teh operator's extension for the past four years connected to a Switchvox system.  Lately the side cars have started flashing all the lights like it is rebooting three or four times a day, but the operator is not interrupted and can still can receive and make calls. Rebooting either the phone or the system has no affect.


Anyone have an idea what is causing this.

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Polycom Employee & Community Manager

Re: Polycom Soundpoint 650 sidecars refreshing several times a day

Hello waynes,


welcome to the Polycom Community.


Can you confirm that you are using a 48V Power Supply on your SoundPoint IP 650?


Usually these kind of cases need to be escalated to Polycom Support via your Polycom Reseller.


Our Support Team would require a <mac>-boot.log and a <mac.>-app.log and the Phone would need the Log Levels of the module ttrs and soemset at level 2.


In addition all Configuration files that are loaded by the phone should be supplied as well.


A video showing the issue may also be useful.


All information on Log's, Syslog etc. can be found in the FAQ.


Best Regards


Steffen Baier


Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2