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Polycom Soundpoint IP 331 and ringer (2 Questions)

Occasional Contributor

Polycom Soundpoint IP 331 and ringer (2 Questions)

We purchased about 50 of these for our elem school biulding.  We were able to get them connected to our Bicom server, and everything seemed to work.  However:

1. The ringer on the phones seems to reset to the silent option on the phones after 1 or several uses, so the teacher can never hear it ring.

2. We have to leave the handset down to dial, then can pick it up after dialing is complete.


If anyone has a solution, we would certainly appreciate it!

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Polycom Employee & Community Manager

Re: Polycom Soundpoint IP 331 and ringer (2 Questions)

Hello neillundgren,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


Please also post at least one MAC address of a phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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