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Polycom Soundpoint IP 6000 Problem


Polycom Soundpoint IP 6000 Problem


Hi everyone,


We have polycom soundstation 6000 and currently facing Network problem, it won't get IP address from the DHCP server, so I checked the pool address if there is still available and still there is but it wont get any IP. I plugged a PC on that particular port and it was able to ge ant IP.  Now I set a static IP on the soundpoint hoping that will solve the problem  but the problem now is I cannot ping it even though correct IP parameters are set. Now I brought back the polycom to our office and plugged it and its working smoothly.. No firewall on the remote branch. I already tried the method of reset:  Device Settings ,local config and web but still no luck.  Their router is Cisco  SRP521W , is there any configurations that should be changed ? Any help is very much appreciated.



SIP version:





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Polycom Employee & Community Manager

Re: Polycom Soundpoint IP 6000 Problem

Hello aian,

welcome to the Polycom Community.

You already proved that the SSIP6000 is fundamentally working by taking it to another network.


As long as you are using all the correct cabling and the switchports are setup for no VLAN or anything then the next step would be a wireshark trace by spanning the port the phone is plugged into to verify if their is any Network activity.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2