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Polycom Soundpoint IP 650 - Firmware update

Magic
Occasional Visitor

Polycom Soundpoint IP 650 - Firmware update

I am an end user who has been advised by our hosted IP provider that we need to do a firmware upgrade on our phones to make them compatible with their system. We are using Rogers/Ringcentral.

 

Have gone to Polycom tech support, but they only support integrators and resellers. Went to our vendor and they directed my to this forum. Getting the runaround will have to return phones if I cannot get a solution soon.

 

 

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Soundpoint IP 650 - Firmware update

Hello Magic,

welcome to the Polycom Community.

We kindly encourage users in the FAQ to use the search function first before posting a new Issue as many questions have already been answered.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Magic
Occasional Visitor

Re: Polycom Soundpoint IP 650 - Firmware update

Seems we were sold 3 phones that needed updated firmware to operate.

Our reseller will not provide us with how to obtain said updates and neither will Polycom.

Seems we were sold 3 big paperweights.

Returning them to vendor!

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Soundpoint IP 650 - Firmware update

Hello Magic,

 

the firmware only needs updating if you want to add new Features.

 

Depending on the current firmware (UCS or SIP) you will need a provisioning server.

 

This is all explained in the FAQ or the Admin Guide which is freely available => here <=. In addition the same topic has been discussed on multiple occasions within this community.

 

You can call Polycom Support but you may have to pay PPI. This is explained => here <=

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Magic
Occasional Visitor

Re: Polycom Soundpoint IP 650 - Firmware update

Hi,

 

First, we are a small home office with 3 Polycom phones.

We are using a company called RingCentral as our hosted IP provider: http://www.ringcentral.ca/

Our phones are simply connected to the Internet via a modem/router. All of the server end of things/administration is done via RingCentral.

RingCentral has advised that we need to do the firmware update on the phones in order to make them compatible with their system. BTW: They have no problem with theIP 550 phones.

Any further advise?

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Soundpoint IP 650 - Firmware update

Hello Magic,

 

I have given you the direct links to the Provisioning Server explanation.

 

In addition I provided you with the Link to the FAQ. This states as the 1st Post:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

 

You should be able to follow above simple post.

 

The Community Search => here <= provides 122 replies regarding the word Firmware.

 

I guess using any internet search engine would provide uncountable results regarding a Polycom Software upgrade.

 

The short fact is that you need to setup your own provisioning server, easiest is a FTP Server.

Install the FTP Server,

check your firewall,

setup a user on the FTP server,

download the SIP or UCS Software requiered by your provider,

unzip the software,

assign the FTP user to the right directory,

reboot your phone,

point it to the IP address of your PC running the FTP Server and it will download the software.

 

All this is explained in detail in the reply posted above.

 

If you are still unable to follow this advise or utilize the Forum Search to check for other post's that have discussed this in detail then I can only advise you to contact Polycom Support directly, pay the PPI fee and our technical personel will talk you through above.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6