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Polycom Soundpoint IP331 ringback issue

dferris
Occasional Visitor

Polycom Soundpoint IP331 ringback issue

Hi

Have a client who has a number of Soundpoint ip 331 sets being used on a Mitel 3300. There is an option on the 3300 on SIP Peer Profile we have enabled(required - Force sending SDP in initial Invite – Early Answer) which is causing a ringback issue on outbound calls. You can see this in a capture, the 3300 sends 180 message to the set then the SDP which tells it the media stream is inactive even though audio is being sent. Silence until the end party answers. Is there a option on these sets to look at the 180 message and  either provide it's own ringback tones or  look for audio regardless of what's in the SDP message.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Soundpoint IP331 ringback issue

Hello dferris,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
dferris
Occasional Visitor

Re: Polycom Soundpoint IP331 ringback issue

Phone Information

Phone Model

SoundPoint IP 331

Part Number

2345-12365-001 Rev:B

MAC Address

00:04:F2:5C:44:5F

IP Address

10.137.24.63

UC Software Version

4.0.8.1608

BootROM Software Version

5.0.8.0935

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Soundpoint IP331 ringback issue

Hello dferris,

Please utilize a current software like 4.0.11 instead and repeat the test.


The Phone itself was sold 30/04/2015 by SCANSOURCE COMMUNICATIONS so you can open a PPI / Pay per Incident Ticket with them.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4