Polycom Soundpoint IP331 setup help

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Occasional Visitor

Polycom Soundpoint IP331 setup help

Hi, I bought a second hand IP331 to use at home using a VOIP provider. Here are the phones details:

Polycom Soundpoint IP331

serial no (mac) 0004F24F4260
software version: sip 4.1.0.84959

I plugged the phone into my router and switched it on, it shows the message: Network is down.

I can get into the menu but I am new to VOIP and do not understand the settings very well.

I cannot access the phone via a browser when I type its IP address into the browser I get the following message on my browser: This site can’t be reached 192.168.1.13 took too long to respond.

Can you help me access this phone and get it connected to my voip provider.

Thanks

Billiam 

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Polycom Soundpoint IP331 setup help

Hello @Billiam ,

 

welcome to the Polycom Community.


Our records show that VIDENDA DISTRIBUTION LIMITED sold the phone in 20/09/2013 so the phone may simply be defective.

 

Have you ensured the basics aka the cabling is fine ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: Polycom Soundpoint IP331 setup help

Yes, cables etc are all fine and I can see it on my network. I thought that it may need some settings adjusted so it could work as a standalone phone. Is there a complete guide to setup phone from scratch with all settings explained, network setting sip setting etc?

Message 3 of 4
Polycom Employee & Community Manager

Re: Polycom Soundpoint IP331 setup help

Hello @Billiam ,

 

The FAQ covers everything.

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4