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Polycom Soundpoint IP331 setup help

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Occasional Visitor

Polycom Soundpoint IP331 setup help

Hi, I bought a second hand IP331 to use at home using a VOIP provider. Here are the phones details:

Polycom Soundpoint IP331

serial no (mac) 0004F24F4260
software version: sip 4.1.0.84959

I plugged the phone into my router and switched it on, it shows the message: Network is down.

I can get into the menu but I am new to VOIP and do not understand the settings very well.

I cannot access the phone via a browser when I type its IP address into the browser I get the following message on my browser: This site can’t be reached 192.168.1.13 took too long to respond.

Can you help me access this phone and get it connected to my voip provider.

Thanks

Billiam 

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Polycom Soundpoint IP331 setup help

Hello @Billiam ,

 

welcome to the Polycom Community.


Our records show that VIDENDA DISTRIBUTION LIMITED sold the phone in 20/09/2013 so the phone may simply be defective.

 

Have you ensured the basics aka the cabling is fine ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Polycom Soundpoint IP331 setup help

Yes, cables etc are all fine and I can see it on my network. I thought that it may need some settings adjusted so it could work as a standalone phone. Is there a complete guide to setup phone from scratch with all settings explained, network setting sip setting etc?

Message 3 of 4
Polycom Employee & Community Manager

Re: Polycom Soundpoint IP331 setup help

Hello @Billiam ,

 

The FAQ covers everything.

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4