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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-23-2020 12:35 PM

HP Recommended

Hi, i've upgrade 2 IP335 b(from version 3.3.x to 4.0.1.13681), now when try to open web ui (with user:admin / pass.:456 ), page is empty as picture in attachment, i try different browser but all the same, suggestions? 

Many Thanks

Marino

 

 

2 REPLIES 2

‎10-25-2020 04:34 AM

HP Recommended

Hello @Giocon71 ,

 

Welcome to the Poly Community.

  • How is this upgraded?
  • A local provisioning server?
  • Why did you not go straight to UC Software 4.0.15?
  • Have you tried to factory reset or a different PC?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-25-2020 06:17 AM

HP Recommended

Hi, many thanks for reply.

I've updated using TFTP local server (SolarWinds TFTP server) with UC-Software 4.0.15 split files ( fw version 4.0.15.1009,  BootBlock:3.0.2.0024 Updater version: 5.0.15.0741), but also  webui is empty.

I've done a reset and i change PC too, but same results after entering admin password (456) i cannot see web ui options, just a empty page as previous picture sent.

Thanks

BR

Marino

 

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