For several weeks I have the problem that different Polycom SoundPoint ip670 new start sporadically for no apparent reason. The first guess was the power supply and the network. We have both ruled out, since we used an extra power supply instead of PoE and have installed a completely new switch. In the log file in the notes for the first time we were able to detect specific errors, which we can not handle.
For this reason I hope that someone can help us here.
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Thank you for your fast answer.
The Software Version:
Should I change the logging level?
Or can you say something to the errors in the existing log?
Should I contact our Polycom reseller (ComPlus) oder can I get help in this Community?
Log levels should always be set at level 4 if not advised by Polycom support.
The correct way forward is to raise a ticket with Polycom support via your Reseller.