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Polycom Soundsation IP 5000 factory reset

Occasional Contributor

Polycom Soundsation IP 5000 factory reset

I am trying to provision a Soundstation IP 5000 using a Vodia provision server, however the config has been corrupted and will not download correctly.

I have tried to factory reset the IP 5000 so I can manually config the server settings instead, however I cannot get the unit to reset.


I have tried pressing 1,3,5,7 simultaneously during the reboot with no success.


Can someone give me some help?

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Polycom Employee & Community Manager

Re: Polycom Soundsation IP 5000 factory reset

Hello Telcodr,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


"You can use a multiple key combination to reset your phone to the factory defaults. Depending on your phone model, press and hold the following keys simultaneously during the Updater/BootROM countdown process until the password prompt displays...."

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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