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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-27-2018 07:53 AM

HP Recommended

Hello guys. I need some help. I have a Polycom Soundsation IP 5000 and a Call Manager on version 8, and I'm registering in the CM but after a time the register is lost and shows in the display on the soundstation that has lost the conection. We've already had the configuration that Polycom ask for us to use with the Call Manager but still after a time she loss the connection. What can it be?

1 REPLY 1

‎03-27-2018 03:03 PM

HP Recommended

Hello @Thomaz Hernandes,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

and to troubleshoot your actual issue:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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