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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-26-2012 01:43 PM

HP Recommended

Hello,

 

I am currenlty having an issue getting a Polycom Soundsation IP 5000 working with our HiPath 4000.  SIP Software Version is 3.3.3.0069 and the BootRom Software Version is 4.3.1.0440.  These are brand new devices right out of the box.  The Polycom is recognizing the ip address and I can get to it via web interface.  In the identification fields it is recognizing my display name that I changed and is displays on the device.  When I attempt to place a call I just get a busy signal.  Any assistance would be greatly appreciated.

 

Frank

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2012 02:04 PM

HP Recommended

Hello Frank,

welcome to the Polycom Community.

The FAQ contains multiple post to help you to identify your issue:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-26-2012 02:04 PM

HP Recommended

Hello Frank,

welcome to the Polycom Community.

The FAQ contains multiple post to help you to identify your issue:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-26-2012 02:30 PM

HP Recommended

Thank you.  After verifying that the device was not registerd I checked the authentication User ID and Password which resolved the issue.

Was this reply helpful? Yes No
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