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Polycom Soundsation IP 5000 will not work

SOLVED
Frankyruby
Occasional Contributor

Polycom Soundsation IP 5000 will not work

Hello,

 

I am currenlty having an issue getting a Polycom Soundsation IP 5000 working with our HiPath 4000.  SIP Software Version is 3.3.3.0069 and the BootRom Software Version is 4.3.1.0440.  These are brand new devices right out of the box.  The Polycom is recognizing the ip address and I can get to it via web interface.  In the identification fields it is recognizing my display name that I changed and is displays on the device.  When I attempt to place a call I just get a busy signal.  Any assistance would be greatly appreciated.

 

Frank

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Soundsation IP 5000 will not work

Hello Frank,

welcome to the Polycom Community.

The FAQ contains multiple post to help you to identify your issue:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Soundsation IP 5000 will not work

Hello Frank,

welcome to the Polycom Community.

The FAQ contains multiple post to help you to identify your issue:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Frankyruby
Occasional Contributor

Re: Polycom Soundsation IP 5000 will not work

Thank you.  After verifying that the device was not registerd I checked the authentication User ID and Password which resolved the issue.

Message 3 of 3