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Polycom Soundstation 6000 IP No 2nd Incoming call Alert.

Occasional Visitor

Polycom Soundstation 6000 IP No 2nd Incoming call Alert.

I have a Soundstation 6000 IP. When the 1st incoming call comes in I get the flashing LEDs and Ringing. But when the 2nd incoming call comes the only indication I get is the little musical notes flashing in the upper left hand screen. Which unless you are looking for it you will never see it. When you put the 1st call on hold, then you get the Flashing LEDs and Ringing. Is there something I'm missing on the 2nd incoming Alerting the phone? 

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Polycom Employee & Community Manager

Re: Polycom Soundstation 6000 IP No 2nd Incoming call Alert.

Hello @cdpAK ,


Welcome to the Poly Community.

A good starting point is usually to provide the currently used software version as an answer may depend on this.


Sep 26, 2013 Question: How can I disable the call waiting tone or change the tone?

Resolution: Please check => here <=


The above FAQ post explains how to set this with an example file to disable but the instructions also explain how to change this.


Please consult the FAQ for any follow-up questions.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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