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Polycom Soundstation IP 5000

Occasional Visitor

Polycom Soundstation IP 5000

I have a Polycom Soundstation IP 5000 when I plug it in, in my office it registers and I am able to configure the device


I test it once I configure it and it works no problem.


I try to plug the device in on a different network and it won't register says that there is no network


All cables the cables are fine others devices will pick up the network but this phone won't


the only difference in the setup is that our network has a 192.... address range and the other has a 10..... range


they both work on DHCP and the polycom is set to pick up an address automatically but it has been configured with a static address as well which made no difference


I would have thought it was faulty but it does work.

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Polycom Employee & Community Manager

Re: Polycom Soundstation IP 5000

Hello Simply,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


Checking your profile it seems you are some voip hosting company so I would assume getting a wireshark trace done using a spanned port when the phone boots should show you what is happening.


It may be simply a VLAN issue but not data to look at will keep us all guessing.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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