Hello Daniel,
welcome to the Polycom Community.
I am unsure who you have spoken to in our first level team but we do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.
Please contact our support team again or contact your Polycom reseller .
We will remove any post replying to this that will publicly explain how to remove the password.
Best Regards
Steffen Baier
Polycom Global Services
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