• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-12-2014 08:48 AM

HP Recommended

Hello,

 

I have 6 conference phone configured on Elastix PBX with SIP account. I have booth Cisco phones.

My problem is that from Polycom when i call outside he drop the calls randomly whereas from Cisco phones its ok doesn't drop my calls.

Can anybody help me to resolving this issue?

 

Many Thanks 

3 REPLIES 3

‎02-12-2014 10:31 AM

HP Recommended

Hello ,

welcome to the Polycom Community.

 

If this is reproducible at a regular basis then you should be able to capture the relevant data for you to compare the two calls.

The community's VoIP => FAQ <= contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Above describes how you can utilize our logs or wireshark for further troubleshooting.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-13-2014 03:22 AM

HP Recommended

Hello,

 

Thank you for your response but please can you be more specific.

 

The problem that i have its when i call from the conference phone he drop my calls randomly sometime for 30 minutes sometimes in 1 hour. 

My question is if that is any (expire time) on Polycom ip 6000 to make this change.

Because as i mention before when i call from Cisco phone everything its ok and doesn't drop my calls. The PBX is Elastix.

The infrastructure is already connected point to point with the provider.  PBX-----MediaConverter----Provider

So there's not any Firewall in the middle or something else that may impact!!!

 

Please waiting asap for any solution because i have 6 Polycom with the exact same problem.

 

Many thanks

Was this reply helpful? Yes No

‎02-13-2014 01:58 PM

HP Recommended

Hello ArtGen,

I had already outlined the troubleshooting possibility's and any additional support needs to come via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.