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Polycom Soundstation ip6000 drop calls

ArtGen
Occasional Visitor

Polycom Soundstation ip6000 drop calls

Hello,

 

I have 6 conference phone configured on Elastix PBX with SIP account. I have booth Cisco phones.

My problem is that from Polycom when i call outside he drop the calls randomly whereas from Cisco phones its ok doesn't drop my calls.

Can anybody help me to resolving this issue?

 

Many Thanks 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Soundstation ip6000 drop calls

Hello ,

welcome to the Polycom Community.

 

If this is reproducible at a regular basis then you should be able to capture the relevant data for you to compare the two calls.

The community's VoIP => FAQ <= contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Above describes how you can utilize our logs or wireshark for further troubleshooting.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
ArtGen
Occasional Visitor

Re: Polycom Soundstation ip6000 drop calls

Hello,

 

Thank you for your response but please can you be more specific.

 

The problem that i have its when i call from the conference phone he drop my calls randomly sometime for 30 minutes sometimes in 1 hour. 

My question is if that is any (expire time) on Polycom ip 6000 to make this change.

Because as i mention before when i call from Cisco phone everything its ok and doesn't drop my calls. The PBX is Elastix.

The infrastructure is already connected point to point with the provider.  PBX-----MediaConverter----Provider

So there's not any Firewall in the middle or something else that may impact!!!

 

Please waiting asap for any solution because i have 6 Polycom with the exact same problem.

 

Many thanks

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Soundstation ip6000 drop calls

Hello ArtGen,

I had already outlined the troubleshooting possibility's and any additional support needs to come via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4