Polycom Soundstructure VoIP Card FQDN

[Anonymous]

Does the VoIP card of the Soundstructure support FQDN for the Proxy?

[SteffenBaierUK]

Hello @WBEAV,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

In addition please specify what type of Proxy you are trying to configure.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Existing system where the client wants to have redundancy on the callmanager side, Cisco proxy, SIP.

Firmware will be updated to latest version when this is implemented (if at all poassible to make it work) Soundstructure firmware 1.7.6 = UC 4.0.1

[SteffenBaierUK]

Hello @WBEAV,

Are you talking about failover to multiple Cisco Call Manager Subscribers ?

We have documented this => here <= as a solution where you can use DNS to failover

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Example Failover Configuration usually used for an SoundStation IP5000, IP6000 or IP7000 when used with a Cisco Call Manager --> 
<PHONE_CONFIG>
  <REGISTER reg.1.server.1.address="cucm.local" reg.1.server.1.port="5060" reg.1.server.1.transport="TCPOnly" reg.1.tcpfastfailover="1" reg.1.server.1.retryTimeOut="500" reg.1.server.1.retryMaxCount="3" reg.1.server.1.failOver.reRegisterOn="1" reg.1.server.1.failOver.failBack.mode="duration" reg.1.server.1.failOver.failBack.timeout="60" dns.cache.A.1.address="10.128.50.41" dns.cache.A.1.name="cucm.local" dns.cache.A.2.address="10.127.14.98" dns.cache.A.2.name="cucm.local" dns.cache.A.3.address="10.127.14.114" dns.cache.A.3.name="cucm.local" />
</PHONE_CONFIG>

The linked PDF calls this Configure Fault Tolerance for RealPresence Trio 8800 or SoundStation IP for CUCM

The attached File needs to be unzipped and modified to match your customers DNS Entrys and IP's

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services