I have recently upgraded several phones from the soundpoint IP550 to the VVX400 series. the one touch speed dials from the scrren are working correctly. however on the IP550 I was able to press the up key and type the number of the speed dial that i had specified. On the VVX400 when i dial the speed dial number it closes the directory menu and switches me back to normal dialing. Is there a way to replicate the behavior that my users are accustomed to from the IP550?
welcome to the Polycom Community.
The functionality has been enhanced.
On a SPIP Phone:
Dialing the relevant Speed Dial Favorite index number would "just" dial that.
On the VVX for example:
Dialing the relevant Speed Dial Favorite index number will now open the Dialer screen and show you after a short delay the digit you dialed to manually dial a number or the relevant Speed Dial which can be selected.
At present I believe this is working as designed and you would need to open a Feature request via your Polycom reseller.
This is described in detail here:
Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?
Resolution: Please check => here <=
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