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Polycom Speed Dial

Occasional Visitor

Polycom Speed Dial

I have recently upgraded several phones from the soundpoint IP550 to the VVX400 series. the one touch speed dials from the scrren are working correctly. however on the IP550 I was able to press the up key and type the number of the speed dial that i had specified. On the VVX400 when i dial the speed dial number it closes the directory menu and switches me back to normal dialing. Is there a way to replicate the behavior that my users are accustomed to from the IP550?

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Polycom Employee & Community Manager

Re: Polycom Speed Dial

Hello dsdickst,

welcome to the Polycom Community.

The functionality has been enhanced.


On a SPIP Phone:




Dialing the relevant Speed Dial Favorite index number would "just" dial that.


On the VVX for example:




Dialing the relevant Speed Dial Favorite index number will now open the Dialer screen and show you after a short delay the digit you dialed to manually dial a number or the relevant Speed Dial which can be selected.




At present I believe this is working as designed and you would need to open a Feature request via your Polycom reseller.


This is described in detail here:


Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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