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Polycom Speed Dial

Occasional Visitor

Polycom Speed Dial

I have recently upgraded several phones from the soundpoint IP550 to the VVX400 series. the one touch speed dials from the scrren are working correctly. however on the IP550 I was able to press the up key and type the number of the speed dial that i had specified. On the VVX400 when i dial the speed dial number it closes the directory menu and switches me back to normal dialing. Is there a way to replicate the behavior that my users are accustomed to from the IP550?

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Polycom Employee & Community Manager

Re: Polycom Speed Dial

Hello dsdickst,

welcome to the Polycom Community.

The functionality has been enhanced.


On a SPIP Phone:




Dialing the relevant Speed Dial Favorite index number would "just" dial that.


On the VVX for example:




Dialing the relevant Speed Dial Favorite index number will now open the Dialer screen and show you after a short delay the digit you dialed to manually dial a number or the relevant Speed Dial which can be selected.




At present I believe this is working as designed and you would need to open a Feature request via your Polycom reseller.


This is described in detail here:


Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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