• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-26-2012 10:21 AM

HP Recommended

We have four conference rooms and each has a Polycom 7936 speakerphone. We have to re-arrange these rooms quite often and when we doo we have cables running through the tables that have to be disconnected and reconnected. On several occasions now we have burned up the power supplies or the triangle connector when we plugged back in. Is there a sequence on how to unplug and replug?

1 REPLY 1

‎12-26-2012 01:10 PM

HP Recommended

Hello markainaustin,

welcome to the Polycom Community.

Please be aware that these units are only manufactured by Polycom but the Units Software and Hardware Support is provided by our Partner Cisco.

 

To my knowledge the Cisco 7936 Units come with a specific cable between the unit and the Power supply connector.

 

If these original cables with a special plug are replaced with normal network cables someone moving the units may accidental plug these into a network connection. This is not possible if the original cable is used. 

 

I would suggest you ensure first that only original cables are used on these units and then work with Cisco on the follow up questions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.