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Polycom Trio 8500 - Audio Problems

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Occasional Visitor

Polycom Trio 8500 - Audio Problems

Hello,

we're using a Polycom Trio 8500 confernce phone.

Software-release: 5.7.1.4133

We a a problem with the speaker voice quality during a call.

If the microphone is muted the voice quality of the integrated speakers is excellent.

But if I activate the microphone the voice from the speakers is interrupted/intermittet and hard to understand..sometimes louder sometimes quieter.

First I though a codec/network-problem or something like this, but the error only appears if the mute-mode of the microphone is disabled.

Has anyone an idea to solve the problem?

Thank you and regards from Germany, Nils

 

 

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1 REPLY
Polycom Employee & Community Manager

Re: Polycom Trio 8500 - Audio Problems

Hello @Nils Markert,

welcome to the Polycom Community.

 

Please get this into support as there is some data we need to check.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so we can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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