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Polycom Trio 8500 Long distance Pin Code dialing issues

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Occasional Visitor

Polycom Trio 8500 Long distance Pin Code dialing issues

I have some Polycom Trio 8500's running firmware 5.5.2.11338, i have also upgraded one to 5.9.1.10419.  when i make a call the dial pad disappears and i dont have the option to dial Long distance codes or pins.  is there a fix for this?  

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Polycom Employee & Community Manager

Re: Polycom Trio 8500 Long distance Pin Code dialing issues

Hello @Bob_McGrath ,

 

Welcome to the Poly Community.


I suggest upgrade to UC Software 5.9.4 Rev AB and then you look at the post >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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