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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-16-2018 09:48 AM

HP Recommended

Hello,

 

Can anybody tell me how I can reset a Trio 8500? It's stuck in a boot loop and the menu is not available.

 

Thanks,

Sotira

4 REPLIES 4

‎04-16-2018 02:35 PM

HP Recommended

Hello ,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-16-2018 04:39 PM

HP Recommended

Note that the instructions for the Trio are in the REPLY at the bottom of Steffen's link.

 

Boot up the phone, and when the phone first displays the Polycom logo, touch the 4 corners of the screen with your fingers and hold.  When the phone starts flashing different colors, release.

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‎01-13-2020 03:42 AM

HP Recommended

I get a new trio 8500 and update it to 5.9.2 after that it keep show set admin password even when i put the defualt password and set the changed one (159) as example.

what do you think that i missed?

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‎01-13-2020 05:36 AM

HP Recommended

Hello @mlotfy ,

 

Welcome to the Poly Community.

From the UC Software 5.9.2 Release notes:

 

California SB-327 Password Requirement Compliance

Poly Trio systems meet California SB-327 password mandates by requiring administrators to generate a new password before granting access to the system and the system web interface.

 

Important:

You can't use the default password (456) as the newly generated password.

 

If your Poly Trio system uses the default administrator password (456), the system requires you to change it to a unique password following an update to UC Software 5.9.2AA.

 

How do you program the password?

 

I suggest you get this into support.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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