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Polycom Trio 8500 Zoom Room certificate issue

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Occasional Visitor

Polycom Trio 8500 Zoom Room certificate issue

We are trying to use 8500 as a Zoom Rooms Controller, but we are getting a Security Warning: Untrusted Server Certificate (attached a pic).

 

Software version is: 5.9.4.7038, freshly upgraded.

 

Zoom list their root certificates here - the main one is already in UC, but not the intermediate one: https://support.zoom.us/hc/en-us/articles/360044092031-Conference-Room-Connector-TLS-Certificates

 

Is it possible that this is the issue? If so, how do we install the intermediate certificate? The instructions found online are extremely difficult to understand. For example here:

 

https://documents.polycom.com/bundle/trio-sfb-dg-5-7-1-AA/page/t-ucs-sfb-install-a-certificate-for-p...

 

It's not clear for us what the application profile and how it releates to the Zoom Rooms mode on the phone.

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Occasional Visitor

Re: Polycom Trio 8500 Zoom Room certificate issue

After a long search we found the solution.


The phone, on install, does not synchronize the date with anything (I would call this a bug). The date defaults to EPOCH 0, meaning the root certificates are invalid (from the device's point of view, they will only be valid in 30 years' time).

 

Updating time/date solves the issue.

View solution in original post

Message 2 of 7
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Occasional Visitor

Re: Polycom Trio 8500 Zoom Room certificate issue

After a long search we found the solution.


The phone, on install, does not synchronize the date with anything (I would call this a bug). The date defaults to EPOCH 0, meaning the root certificates are invalid (from the device's point of view, they will only be valid in 30 years' time).

 

Updating time/date solves the issue.

View solution in original post

Message 2 of 7
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Polycom Employee & Community Manager

Re: Polycom Trio 8500 Zoom Room certificate issue

Hello @amrk 

 

the phone, via DHCP, will look for option 4 or 42, and if these are there will sync the time. If the phone would not be doing this thousands of posts would appear and/or support tickets. If this does not work in your network, and you still believe this is a big, please open a support ticket. 

Replied via a mobile device 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 7
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Occasional Visitor

Re: Polycom Trio 8500 Zoom Room certificate issue

Makes sense - but we don't use DHCP.

 

It would make sense to check a NIST server if DHCP time fails (or, indeed, is simply switched off). Should be a default.

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Polycom Employee & Community Manager

Re: Polycom Trio 8500 Zoom Room certificate issue

Hello @amrk 

 

most people when manually configuring an IP also add details like DNS and the NTP server. As stated if this would be a common issue we would be overwhelmed with support tickets and/or community posts. 

Any enhancement would require a feature request via a Poly reseller. This is outlined in the FAQ. 

I am just a volunteer so my opinion may not match your expectations. 

Replied via a mobile device 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 7
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Occasional Visitor

Re: Polycom Trio 8500 Zoom Room certificate issue

Steffen - your opinion is very helpful, thank you. Hopefully Poly employees read the forum and can make the required changes.

Message 6 of 7
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Polycom Employee & Community Manager

Re: Polycom Trio 8500 Zoom Room certificate issue

Hi @amrk 

 

my "day" job is 3rd level support team leader for voice products and in my experience, this has never come up before. As stated already you need to go the way via a feature request but we need a business plan and numbers how many units would be affected if this is not implemented.

 

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7