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Polycom Trio 8500 phone stopped working

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Occasional Contributor

Polycom Trio 8500 phone stopped working

Hello

 

I got two polycom trio 8500 phones with their expansion mics off amazon and one of them just stopped working a few months after. It does not power on when coonected to LAN anymore. 

 

Is there something I can do to rectify this issue?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Polycom Trio 8500 phone stopped working

Hello @Shimah Kohol ,

 

Welcome to the Poly Community.


Not knowing what happened to the device I would assume it is defective.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: Polycom Trio 8500 phone stopped working

Hello @SteffenBaierUK

 

Thank you for your prompt reply.

 

I will follow up with my Poly reseller as suggested.

 

Also, here is the Polycom device serial number you requested SN: 64167F9E4120.

 

Best regards,

 

Shimah Kohol

Message 3 of 4
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Polycom Employee & Community Manager

Re: Polycom Trio 8500 phone stopped working

Hello @Shimah Kohol 

 

INGRAM MICRO NZ LTD sold this unit back in 05/06/2019.

 

They are you Tier 1 contact.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4