Firmware version: 188.8.131.5238
MAC address: 64:16:7F:9E:7B:C6
Hello, we have a Polycom Trio 8500 that just cannot grab an IP address. I have tried manually giving it an address but once it reboots it goes back to 0.0.0.0. I have updated the firmware, and tried some solutions from the previous thread that had the same issue but in my case it did not work.
Is there anything I am missing here?
Thank you in adavance.
Polycom endpoints typically display 0.0.0.0 if there is no physical connection on the unit even if you've configured a static IP. Double check your cabling and patching and make sure you are plugged into a live port.
Michael J. Levesque, PCVE
Resolve Collaboration Services Corp.
I have checked and confirmed that I am plugging into a live port. Just kind of hit a dead end here, not sure what is causing this.
to exclude your network simply RMA the unit.