Polycom Trio 8500 unable to get IP address

[jsy18]

Firmware version: 5.9.4.7038

MAC address: 64:16:7F:9E:7B:C6

Hello, we have a Polycom Trio 8500 that just cannot grab an IP address. I have tried manually giving it an address but once it reboots it goes back to 0.0.0.0. I have updated the firmware, and tried some solutions from the previous thread that had the same issue but in my case it did not work. 

Is there anything I am missing here?

Thank you in adavance.

[MichaelLevesque]

Polycom endpoints typically display 0.0.0.0 if there is no physical connection on the unit even if you've configured a static IP. Double check your cabling and patching and make sure you are plugged into a live port.

Michael J. Levesque, PCVE

Resolve Collaboration Services Corp.

[jsy18]

I have checked and confirmed that I am plugging into a live port. Just kind of hit a dead end here, not sure what is causing this.

[SteffenBaierUK]

Hello @jsy18 

to exclude your network simply RMA the unit.

Best regards

Steffen Baier