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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Team,

I have a CUCM 8.6 with Polycom Trio 8800 version: 5.4.0.12856 .

 

All internal call are working fine. but I can't do external call.

 

in our company, to make an external call we dial  0 +  077xxxx xxx . when we dial 00 the trio says that "the call cannot be completed, please contact your operator". then it hang up..

did anyone face this issue  please?

 

thanks,

Damien

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Damien,

welcome to the Polycom Community.

 

This announcement would not be provided from the Trio and is from your CUCM.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

The above is most likely your issue as the Trio comes with a US Dialplan as standard.

 

In addition I suggest upgrading to a later software version:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello Damien,

welcome to the Polycom Community.

 

This announcement would not be provided from the Trio and is from your CUCM.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

The above is most likely your issue as the Trio comes with a US Dialplan as standard.

 

In addition I suggest upgrading to a later software version:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

you're right.

 

i changed the following option:

 

  • I changed the option "Digitmap Impossible Match" from 0 to 2

thank you for your help,

Damien

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.