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Polycom Trio 8800 Call / Mute Status Lights not working

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Occasional Contributor

Polycom Trio 8800 Call / Mute Status Lights not working

We are evaluating the Trio8800 with our in house system, and while the status lights work during boot up, they do not light during calls, when muted, or ringing.  Touching them does toggle the mute/unmute function, but you would have to look at the display to know if mute is on.  We are running:

 

  • Phone Model     Trio 8800
  • Part Number     3111-65290-001 Rev:A
  • UC Software Version     5.5.4.2255
  • Updater Signature     Release

Thanks,
Larry

Message 1 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: Polycom Trio 8800 Call / Mute Status Lights not working

Hello @lshields,

welcome to the Polycom Community.
Is this a brand new unit and have you factory reset this ?

 

Try the 4 finger combination mentioned => here <=

 

Both openSIP or Skype should show a green LED wen calling someone to indicate the Microphone is active.

 

The next step would be an RMA

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Occasional Contributor

Re: Polycom Trio 8800 Call / Mute Status Lights not working

Thank you Steffen.  The unit was brand new out of the box, but ordered maybe sometime last year.  Initially, while still running firmware it shipped with, the lights were working as expected.  It was after updating to a more current software version that I noticed they no longer work.  I have not tried to do a facotry reset.  I may do that next.  I am trying to get these ready to integrate with our RPG 500's so really need them running with latest Trio software version.

 

Regards,

Larry

 

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